CommerciaL Cleaning
FAQ’s
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At Twin Rivers Cleaning, we realize how important it is to have the time you need to actually RUN your business, and not worry about the small, yet essential details. Let us check cleaning your office or facility off of your list, and rest assured that it will be done RIGHT… every time!
We love rural New Hampshire and the everyday people who make this area so great. Located in the Twin Rivers area where the Pemigewausett and Winnipesaukee rivers meet to generate power to nearby Franklin, we exist for real people and business owners like you.
We want to offer you an affordable, worry-free commercial cleaning experience, tailored to your needs; one that you will want to tell your friends and family about.
What is A Quality Clean?
Fulfilling your unique cleaning needs in a thorough, mindful way and going the extra mile to ensure your complete happiness is what we like to refer to as a Quality Clean. It’s not as much about what we do that defines a Quality Clean as much as it is about you and what will put a smile on your face.
Do I need to provide any cleaning supplies?
No. We provide all general cleaning supplies. However, if you have a cleaner you’d like us to use (ie: granite cleaner, special floor cleaner, etc.) we would be happy to use it for you.
Do you do background checks on your employees?
Yes! Your peace of mind and protection are important to us. All of our staff members are required to clear a background check.
Do you pay for referrals?
Yes! If you refer us to someone and they schedule at least 3 routine visits, we will give you 50% off your next regular cleaning. Being a small business, we rely heavily on referrals and appreciate you sharing your experience. Thank you in advance!
What if I need to reschedule?
We understand things come up in life that we cannot plan for. As a courtesy to our staff, if you need to reschedule, we ask that you please try to let us know at least 24 hours prior to your regular cleaning visit. If possible we will try to schedule in another cleaning before your next scheduled cleaning if you desire.
Do I have to be in the facility for the cleaning?
No. It’s entirely up to you. However, if you will not be present, we suggest installing a lock box outside for your key and giving us a code which we will secure in your personal file. Please ensure that any security systems are taken care of to allow our cleaners in on the day of your service.
Are you insured?
Yes! For your safety and security, we hold at least the minimum required liability insurance.
When is payment due?
Traditionally, payment is due on the day of service. Currently we accept only cash or checks. You can leave the payment with your cleaner with utmost confidence.
Do I need to commit to a long term contract?
No. We want to foster an environment of trust and freedom. We believe you should have the option to end services at any time for any reason. We don’t feel it’s right to tie you into a service you no longer need. The only thing you need to commit to is a mutual agreement of exactly what services we will be providing and the schedule you have requested, which can be adjusted as necessary based on your changing needs.
What is your refund policy?
Because of the subjective nature of cleaning, we cannot offer refunds. However, if you are ever unsatisfied with a particular aspect of your cleaning, please let us know within 24 hours and we will be more than happy to schedule a cleaner to come out to clean what was overlooked.